Privacy Policy
Welcome to GrantSure Pty Ltd. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services. By accessing or using GrantSure, you agree to the practices described in this policy. If you do not agree, please discontinue using our services.
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GrantSure is operated by ScaleUp Mentor Pty Ltd (“we”, “our”, or “us”). We help businesses discover and apply for grants using AI-driven insights and automation tools. You can contact us regarding this policy at
We collect personal information to provide our services effectively and to enhance your experience on our platform. This may include information that you provide to us directly such as your name, email address, contact details, business information, ABN or ACN, uploaded documents, and payment details. We may also collect information automatically when you use our website, such as your IP address, browser type, device information, and how you interact with our site. We may use cookies and analytics tools like Google Analytics and HubSpot to understand website usage and improve functionality.
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We use the information we collect to deliver our services, personalise your experience, recommend relevant grants, automate parts of the grant application process, provide updates and support, and ensure compliance with legal and regulatory obligations. We do not sell your personal information to third parties. However, we may share your information with trusted service providers such as cloud hosting, data analytics, and payment processing partners who assist us in operating our business. These partners are bound by strict confidentiality and data protection obligations. We may also share information with government agencies or grant bodies when it is required to complete an application or meet legal obligations.
All data is stored securely on encrypted cloud servers located primarily in Australia. We employ appropriate safeguards such as encryption, access controls, and regular audits to ensure the protection of your information. If a data breach occurs, we will promptly notify affected individuals and relevant authorities in accordance with Australian law.
You have the right to access, correct, or delete your personal data, to withdraw consent for communications, and to request details of the information we hold about you. You may contact us at any time via hello@grantsure.com.au to exercise these rights. If you are dissatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
We may store and process information in other countries including Singapore and the United States through our trusted service providers. We take reasonable steps to ensure that any international data transfer complies with applicable privacy laws and maintains an equivalent level of data protection.
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We retain personal information only for as long as necessary to provide our services and meet legal or accounting obligations. Typically, documents related to grant applications are retained for up to seven years. After this period, data is securely deleted or anonymised.
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We use cookies to improve your experience and analyse site traffic. You may adjust your browser settings to refuse cookies, but this may limit certain features of the site. Our website may contain links to third-party websites. We are not responsible for their content or privacy practices, and we encourage you to review their privacy policies before providing any personal information.
We may update this Privacy Policy from time to time to reflect changes in our business, technology, or legal obligations. Updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this page periodically to stay informed about how we protect your information.
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact our Privacy Officer at hello@grantsure.com.au. You may also write to us at GrantSure Pty Ltd, Level 5, 4 Columbia Ct, Baulkham Hills NSW 2153, Australia.